Frequently Asked Questions

IDD Rates

Where can I check the updated IDD1609 charging rates?

All updated IDD rates are published in this web-site in IDD Rates section.

Are there any fixed or minimum monthly fee for IDD1609 service?

There is no fixed or minimum monthly fee to use IDD1609 service.

How do you charge my calls? Any peak hour rate or non-peak hour rate?

The charging rate is the same at any time throughout the year (i.e., Flat Rate. No peak hour rate or non-peak hour rate). All charging rates are on per minutes basis. E.g. if you call is 50s, you will be charged by 1min. If you call is 2.53s, you will be charged by 3min.

Will you notify me if you change your IDD rate?

We will announce any changes of the IDD rates as well as publish the revised IDD rates at least 30 days in advance in this web-site in IDD Rates section before the effective date.

How come you can offer low IDD rate?

In order to provide competitive IDD rates to our customers, we use advanced and fully automated telecommunication management system to run the service, hence to minimize all possible operating costs. However, we do provide customer support service during office hours.

Apply for IDD1609 Service

Are there any application fee, registration fee or de-registration/termination fee?

There are no application fee, registration fee or de-registration/termination fee.

Any minimum contract period?

No contract period.

How and when will I know my application is successful or not?

We will proceed to work on your application once we have received your subscription form and all necessary documents (normal registration process takes 1 to 2 working days). You will be notified by email or tel. when the registration is successful.

Monthly Statement

When will I receive my monthly statement?

Monthly statement will be sent to you (by Email or by Post according to your selection when registering the service) once a month, normally in the first week of each month.

I am receiving my monthly statement by Post now. Can I change to receive my statement by Email?

Yes, you can always change your monthly statement delivery method. Simply fill in the "Service Change Form" and return to us.

Do you charge any service fee if I select to receive my monthly statement by Post?

If you select to receive your monthly statement by Post, a handling charge of HK$5 will be charged per statement. There will be no handling charge if you select to receive your monthly statement by email.

What information will be showed on my monthly statement?

Your account information as well as details of your call information (such as called tel. no., date and time of your calls) will be showed on your monthly statement clearly.

Add or Cancel Telephone Number

I am already an IDD1609 customer. What should I do if I want to add other new tel. no. or to cancel the existing tel. no. under my IDD1609 account?

To add new tel. no. or to remove or cancel any registered tel. no. under your existing IDD1609 account, simply fill in the "Service Charge Form" and return to us.

Are there any service charge if I want to add or cancel any tel. no.?

No. There will no be any service charge if you want to add or cancel any tel. no. under your IDD1609 account.

Make International Calls

I have already registered IDD1609 service and have received your confirmation notifying me that I can use the service now. How do I make international calls?

Simply use your registered tel. to dial “1609 + country code + area code + tel. no.”

(If you are a Company User and PIN function has been activated, you will need to enter "PIN" followed by "#" key after you hear the voice message requesting for the PIN).

Why can’t I make calls to some overseas tel. no.?

There are many telecom operators in different countries around the world and we cannot guarantee connections to all telecom operators in all countries.

Others

Are you a licenced IDD operator? I do not want to subscribe a service from illegal operator!

Yes, we are legal IDD operator, licence given by OFTA of Hong Kong SAR government (Licence no.: 1029). OFTA’s web-site is www.ofta.gov.hk.

Are you using Internet (VoIP) to connect my calls because VoIP does not have good quality and most of the time calls cannot be connected as well as calls will be disconnected suddenly!

We use Premium Grade traditional telephone circuits to connect your calls. Therefore, our quality is much better than services provided by operators using VoIP or standard grade telephone circuits.